Failed deposits can occur for several reasons and vary depending on which deposit method is used.

The most common error message for a failed credit/debit card deposit is “Declined by Payment Provider”, if a deposit is rejected for this reason you will need to contact your provider for more information.

If you receive an error message that states, “You have exceeded your deposit limits for today” this will be due to the amount that you have set as a daily, weekly or monthly deposit limit having been reached. You may need to reduce the amount that you wish to deposit to keep within the limits that you have set.

At times, a withdrawal may also be rejected, commonly this will occur during the first 72 hours of the account being registered.

Common Error Codes:

PCA-219: Your account is not allowed to withdraw, you will need to verify your identity first.

In this case we recommend checking your registered email or uploading your documents via the orange banner when logged in to the web site, once done this will take 24-48 hours to confirm and then your withdrawal will be available.

PCA-103: The card you're trying to use is not supported and you would need to try another deposit method.

For more information on failed payments you can contact us anytime, via our messaging service on the website, email at [email protected] or you can request a call back (In English Only) on the Contact Us page.