When playing live casino the balance may sometimes take a little while to update following a win on any of the live games. If this should happen please log out and back in again; more often than not the balance will correct itself within 5 minutes.
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If, after logging out and back in again, the balance has still not been updated please get in touch via Live Chat, Email - [email protected] or you can request a call back (In English Only) on the Contact Us page. You will need to provide the following information:

This can be located in the game by selecting the history button which is shown as a counter clockwise arrow in the top right corner of the Live Casino table screen.
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​Game played
Table
Stake
Time issue occurred
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As we keep a record of all bets placed this information will enable us to locate the game in question; it can then be forwarded to our technical team for further investigation.
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Please allow up to 72 hours after raising the issue for the matter to be fully investigated. You will be notified of the results via email once the investigation is complete.

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