Keeping your account verified helps us provide a safe, fair and secure betting experience.

Why we ask for verification

From time to time, we may need to verify a few details on your account.

This helps us protect you and make sure all activity on your account is genuine and responsible.

Verification can happen at different stages, but if we ever need anything from you, we’ll guide you through the process and make it as simple as possible.

Important: Your documents and personal details are always handled securely and kept strictly confidential.

What documents do I need for verification?

The documents we request depend on your country of residence and the type of verification required.

In most cases, this includes proof of identity, proof of address, or both.

ID and Proof of address

Here’s what we accept

Document type	Examples	Relevant information
Proof of identity	Passport (full page including MRZ code) Driver’s licence (front and back) National ID card (front and back) Permanent resident card Canadian Secure Certificate Of Indian Status Provisional Driving Licences NEXUS Card Citizen Cards (Issued prior 2012) Carta de Citoyennete Canadienne Canadian Secure Certificate Of Indian Status Provintional / Territiorial ID Cards Provintional / Territiorial Driver's Licences Permanent resident card Photo identification document issued by a foreign federal, provincial or territorial government (for example, foreign driver's licence or passport) Candian Armed Forces ID Card	Screenshots cannot be accepted. Please upload clear images of the original document.
Proof of address	Bank statement (first page only, showing name and address) Bank Statement - Monzo (Digital Banks) PDF form. Credit Card Statements Benefit letters Benefits statement (Federal, provincial, territorial, or municipal levels) Bin/ Refuge Bill Broadband/ Media Driving Licence / Provisional driving licences - if not used for ID and not expired Utility bill Landline/ Internet Bill TV Media Bill TV Licence Mobile phone bills Letter from Banks Letter from Electoral Register Letter from Government department Government-issued photo identification document with visible address Canada Pension Plan (CPP) statement within 12 months Property tax assessment issued by a municipality Provincially issued vehicle registration Medicare letters Letter Utility Provider Insurance documents within 12 months Registered investment account statements (for example, RRSP, TFSA or RRIF) savings accounts For a currently enrolled student, a transcript or documentation issued by a school that contains a unique reference number Tax agency docs (they will show as the previous year, but as part of accepted documents we can allow this as long as within the last year which these always will be.) Loan account statement (Mortgage)	Must be issued within the last 3 months. Show your full name and address as registered on your account.

Important: Customers in Canada must be over 19 to operate an account with us.

Using a driving licence as proof of address

If you hold a valid driving licence, you can use it as proof of address (only if dated within 3 months).

If you use your driving licence for address verification, you’ll need to provide a different document for identity/age verification (for example, a passport).

How long does verification take?

Once your documents are uploaded, we review them as quickly as possible.

Typical timeframes

Most standard checks: within 24 hours
Additional checks: up to 72 hours

Important: Review times can vary depending on document type, image quality and whether extra checks are required.

What happens next?

We’ll email you as soon as verification is complete.
If we need more information, we’ll email you with clear next steps.

What happens if we can’t verify your account?

If we don’t receive the required details (or the document isn’t clear), your account may stay restricted while we complete the checks.

When an account is restricted, you won’t be able to:

Deposit
Withdraw
Place bets or wagers using bonus or real funds

Your account will remain restricted until we’ve verified both:

your identity, and
your proof of address

Timeframes and restrictions

Restrictions may apply until verification is completed

Note: These timeframes are indicative and may vary in some cases.

I have changed my name. What can I do?

If you have changed your name, please contact us so we can update your account details. To support this request, we may ask you to provide one of the following documents:

A marriage certificate or
A change of name deed (deed poll)

Once received and reviewed, we’ll update your account accordingly.

Alternative documents that may be requested

We may occasionally need to request documents while you hold an account with us.

We don’t always require all documents, and in some cases, none at all.

If information is needed, we’ll contact you by email.

Documents	Description
Income Verification	In some circumstances, we may request evidence of income. Three payslips dated within the last 6 months For self‑employed customers, a completed tax return
Salary and Occupation Declaration	Customers may be asked to provide their salary and occupation via an online form. This can be completed at any time by visiting the Safer Gambling Portal, selecting Affordability Measures, and entering the required information.
Payment Method Verification	A screenshot, photo, or scan of a bank statement showing: your name address, and recent deposit(s) to your gaming account All required details must be visible on the same image or page.