The funds may be credited to the new or existing card/account with the same institution.
If your institution confirms the funds were not redirected, or you do not have another card/account with them, please contact us with the following information so we can initiate an investigation:
Time and Date of the Transaction
Amount & currency
Payment Method/ Card Issuer
Transaction Reference Number
Any relevant account history or statements for your payment method showing that the payment has not been credited
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