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The payment method I have withdrawn funds to has expired, what can I do?
The payment method I have withdrawn funds to has expired, what can I do?
Updated over 4 months ago

The funds may be credited to the new or existing card/account with the same institution.

If your institution confirms the funds were not redirected, or you do not have another card/account with them, please contact us with the following information so we can initiate an investigation:

  • Time and Date of the Transaction

  • Amount & currency

  • Payment Method/ Card Issuer

  • Transaction Reference Number

  • Any relevant account history or statements for your payment method showing that the payment has not been credited

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