We want gambling to be enjoyable and accessible while remaining safe.
If at any point it stops feeling that way, we offer a range of Safer Gambling tools to help you stay in control, take a break, or access additional support.
In this article, you’ll find clear information about:
Safer Gambling tool options
Deposit Limits
Time Out vs Self‑Exclusion vs Account Closure (note: Account Closure is not a Safer Gambling tool)
Additional protection tools
Our goal is to give you the information you need to make informed choices and select the tools that feel right for you.
Important: If you would like to learn how to activate these options, please go to our Safer Gambling Portal article, where you will find a step‑by‑step guide.
Safer gambling tools options
You can find all the available Safer Gambling tools below. Just click on any tool to access it directly.
Tool | What it does | Duration / options | Key conditions |
Limits how much you can deposit | Daily, weekly or monthly | Reductions apply immediately. Increases take 24 hours | |
Sets the maximum amount you can lose within a chosen period | Daily, weekly or monthly | You can remove it in the Loss Limit tool section | |
Shows how long you’ve been playing | Custom time intervals | Up to 2 hours and cannot be removed | |
Restricts access to Casino or Sports | Until you request removal | Applied per account at the customer’s request | |
Short break from gambling | 24 hours – 90 days | Cannot be cancelled once activated | |
Long‑term account restriction | 6 months – 5 years | Irreversible during the set period | |
Cancel Withdrawal – Hide option | Removes the option to cancel withdrawals from your account | Until you request removal | Re-activation only takes effect once all pending withdrawals have been processed, followed by a 24-hour cooling-off period |
Deposit limits
What are deposit limits?
Deposit Limits are a simple and effective tool that helps you stay in control of your gambling. They allow you to choose the maximum amount you can deposit into your BetVictor account within a specific time period.
Available time frames
You can set a deposit limit on a:
Daily basis: 00:00 UTC to 00:00 UTC
Weekly basis: Monday 00:00 UTC to the next Monday 00:00 UTC
Monthly basis: 1st of the month 00:00 UTC to the 1st of the following month 00:00 UTC
How deposits are calculated (Applied Net)
Deposit Limits use a net calculation method:
Your remaining limit decreases when you make a deposit.
Your remaining limit increases when you make a withdrawal.
Example:
Deposit Limit set: $100
Deposit $50 → remaining limit becomes $50
Withdraw $100 → remaining limit becomes $150
Important:
Deposit Limits apply to your entire account, not to individual payment methods.
They are useful if you want to control how much you can spend within a certain timeframe.
Changing your deposit limits
A quick guide to how deposit limit updates apply:
Action | What happens | Important notes |
Lower your deposit limit | The change applies immediately | You can do this at any time |
Increase your deposit limit | A 24‑hour cooling‑off period applies. The increase only takes effect after you confirm the change | You must wait 24 hours and confirm before the new limit is applied |
Important: Remember that when you increase your deposit limit, you’ll need to wait a 24‑hour cooling‑off period and confirm the change.
Loss Limits
Loss limits help you stay in control of your gambling by allowing you to set a maximum amount you are willing to lose on your BetVictor account within a chosen time period.
How Loss Limits Work
You can set a loss limit for:
Daily (00:00 UTC to 00:00 UTC the next day)
Weekly (Monday 00:00 UTC to the following Monday 00:00 UTC)
Monthly (1st of the month 00:00 UTC to the 1st of the next month 00:00 UTC)
Changing Your Limits
Reducing your limit: applied immediately
Increasing your limit: takes 24 hours to activate and requires your confirmation before it becomes active.
Important: Loss limits apply to your entire account, not to individual games, products, or bet types.
Understanding the differences between Time Out, Self-Exclusion, and Account Closure
Not sure which option is right for you?
All three options help you manage your account, but they serve different purposes:
Time Out and Self‑Exclusion allow you to take a break from gambling for a set period, depending on how long you need.
Account Closure simply closes your account and stops access, but it does not apply any gambling restrictions.
Take a look at the table below, which outlines the key differences between each option:
Feature | Time Out | Self-exclusion | Account closure |
Purpose | Short break | Long‑term restriction | Account closure (no restriction) |
Duration | 24 hours – 90 days | 6 months, 1 year, 2 years, or 5 years | Indefinite (you can reopen at any time) |
Account access | No access during the period | Fully restricted | Closed until you choose to reopen |
Marketing stopped | Yes | Yes | Yes |
Can be cancelled | No | No | Yes, at your request |
Reopening | Automatic at the end | Customer‑led once eligible | Yes, at your request |
Important: Everyone’s situation is different.
If you’d like more information about taking a break, you can learn more about both our Time‑Out and Self‑Exclusion tools by clicking the links below.
Note: if you would like to close your account go to the Safer Gambling Portal → Account Closure/Self-Exclusion.
Additional protection tools
These tools offer extra ways to help you stay in control and can be used alongside safer gambling features.
Tool | What it helps with | Where it applies | Important information |
Provides free and confidential support and information for gambling‑related harm, mental health, and addictions | All Ontario‑regulated online operators | Available 24/7 from anywhere in Ontario.
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BetGuard lets you opt out of all regulated online gambling in Ontario. It’s your decision and it’s both simple and secure.
BetGuard is available to those 19 or older. A player account is not required. Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with [individual operator].
BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario. If you have any questions, visit http://BetGuard.ca or call 1-833-776-7171 (toll-free). | All Ontario‑regulated online operators | Available 24/7 from anywhere in Ontario.
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Important: These Safer Gambling tools are available whenever you need them.
You can learn more about how each one works and how to use them by clicking the link below.