We want gambling to be enjoyable and accessible while remaining safe.
If at any point it stops feeling that way, we offer a range of Safer Gambling tools to help you stay in control, take a break, or access additional support.
In this article, you’ll find clear information about:
Safer Gambling tool options
Deposit Limits
Time Out vs Self‑Exclusion vs Account Closure (note: Account Closure is not a Safer Gambling tool)
Additional protection tools
Our goal is to give you the information you need to make informed choices and select the tools that feel right for you.
Important: If you would like to learn how to activate these options, please go to our Safer Gambling Portal article, where you will find a step‑by‑step guide.
Safer gambling tools options
You can find all the available Safer Gambling tools below. Just click on any tool to access it directly.
Tool | What it does | Duration / options | Important information |
Limits how much you can deposit | Daily, weekly or monthly | Reductions apply immediately; increases take 24 hours | |
Sets the maximum amount you can lose within a chosen period | Daily, weekly or monthly | You can remove it in the Loss Limit tool section | |
Shows how long you’ve been playing | Custom time intervals | Up to 2 hours and cannot be removed | |
Restricts access to Casino or Sports | Until you request removal | Applied per account at the customer’s request | |
Short break from gambling | 24 hours – 90 days | Cannot be cancelled once activated | |
Long‑term account restriction | 6 months – 5 years | Irreversible during the set period | |
Cancel Withdrawal – Hide option | Removes the option to cancel withdrawals from your account | Until you request removal | Re‑activation requires a 24‑hour cool‑off and only once all withdrawals are processed |
Deposit limits
What are deposit limits?
Deposit Limits are a simple and effective tool that helps you stay in control of your gambling. They allow you to choose the maximum amount you can deposit into your BetVictor account within a specific time period.
Available time frames
You can set a deposit limit on a:
Daily basis: 00:00 to 00:00
Weekly basis: Monday 00:00 to the next Monday 00:00
Monthly basis: 1st of the month 00:00 to the 1st of the following month 00:00
How deposits are calculated (Applied Net)
Deposit Limits use a net calculation method:
Your remaining limit decreases when you make a deposit.
Your remaining limit increases when you make a withdrawal.
Example:
Deposit Limit set: $100
Deposit $50 → remaining limit becomes $50
Withdraw $100 → remaining limit becomes $150
Important:
Deposit Limits apply to your entire account, not to individual payment methods.
They are useful if you want to control how much you can spend within a certain timeframe.
Changing your deposit limits
A quick guide to how deposit limit updates apply:
Action | What happens | Important notes |
Lower your deposit limit | The change applies immediately | You can do this at any time |
Increase your deposit limit | A 24‑hour cooling‑off period applies. The increase only takes effect after you confirm the change | You must wait 24 hours and confirm before the new limit is applied |
Important: Remember that when you increase your deposit limit, you’ll need to wait a 24‑hour cooling‑off period and confirm the change.
Loss Limits
Loss limits help you stay in control of your gambling by allowing you to set a maximum amount you are willing to lose on your BetVictor account within a chosen time period.
How Loss Limits Work
You can set a loss limit for:
Daily (00:00 to 00:00 the next day)
Weekly (Monday 00:00 to the following Monday 00:00)
Monthly (1st of the month 00:00 to the 1st of the next month 00:00)
Changing Your Limits
Reducing your limit: applied immediately
Increasing your limit: takes 24 hours to activate and requires your confirmation before it becomes active.
Important: Loss limits apply to your entire account, not to individual games, products, or bet types.
Time Out vs Self‑exclusion vs Account closure
Not sure which option is right for you?
All three options help you manage your account, but they serve different purposes:
Time Out and Self‑Exclusion allow you to take a break from gambling for a set period, depending on how long you need.
Account Closure simply closes your account and stops access, but it does not apply any gambling restrictions.
Take a look at the table below, which outlines the key differences between each option:
Feature | Time Out | Self-exclusion | Account closure |
Purpose | Short break | Long‑term restriction | Account closure (no restriction) |
Duration | 24 hours – 90 days | 6 months – 5 years | Indefinite (you can reopen at any time) |
Account access | No access during the period | Fully restricted | Closed until you choose to reopen |
Marketing stopped | Yes | Yes | Yes |
Can be cancelled | No | No | Yes, at your request |
Reopening | Automatic at the end | Customer‑led once eligible | Yes, at your request |
Important: Everyone’s situation is different.
If you’d like more information about taking a break, you can learn more about both our Time‑Out and Self‑Exclusion tools by clicking the links below.
Note: if you would like to close your account go to the Safer Gambling Portal → Account Closure/Self-Exclusion.
Additional protection tools
These tools offer extra ways to help you stay in control and can be used alongside safer gambling features.
Tool | What it helps with | Where it applies | Important information |
Provides free and confidential support and information for gambling‑related harm, mental health, and addictions | All Ontario‑regulated online operators | Available 24/7 from anywhere in Ontario.
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Important: These Safer Gambling tools are available whenever you need them.
You can learn more about how each one works and how to use them by clicking the link below.