This article brings together key information and resources to help you gamble safely and stay in control.
On this article, you’ll find:
What is safer gambling?
Extra support & help.
FAQs about Safer Gambling.
What is Safer Gambling?
At BetVictor, we want gambling to stay fun, safe, and under your control.
We’re committed to supporting responsible play and making sure help is always available when you need it.
Here’s what that means for you:
You have access to tools designed to protect your wellbeing.
Gambling should be fun and never affect other areas of your life.
If gambling starts feeling less enjoyable, you’re not alone.
Our support team is available 24/7 to assist you.
Important: Our dedicated support team is available 24/7 and ready to help:
Reach out via Message us or email.
Get confidential support and guidance whenever you need it.
Want to stay in control of your play? Click here to explore our safer gambling tools or visit our safer gambling site for more detailed information.
How are staff trained?
Our customer‑facing teams are trained in safer gambling and receive regular updates, so support is always available when you need it.
Self‑exclusion requests are treated as a priority and handled as quickly as possible.
We’re here to help with any questions and may occasionally check in to make sure you’re comfortable with your play. In some situations, we may step in to support responsible gambling in line with our Terms and Conditions.
Extra support & help
If you need extra support or want to take a break from gambling, the following options are available.
ConnexOntario
What it offers:
Free and confidential health services information for people experiencing issues with alcohol, drugs, mental illness, or gambling.
Available 24/7 from anywhere in Ontario.Contact options:
Freephone: 1‑866‑531‑2600
Live chat & email available on the websiteWebsite:
https://www.connexontario.ca/
FAQs about Safer Gambling
I self‑excluded. Can I re‑open my account?
During self‑exclusion
What happens | Details |
Account access | Your account cannot be reopened until your self‑exclusion period ends. |
Available periods | 6 months, 1 year, 2 years, or 5 years |
After self‑exclusion ends
Your account will be reopened automatically.
Important: If gambling becomes difficult again, we recommend self‑excluding again and using safer gambling support.
What happens if I am underage?
You must be 18 or over to gamble with BetVictor.
Underage gambling | Key information |
Age verification |
|
If someone is under 18 | The account will be closed immediately and any winnings forfeited. |
Protecting minors | Keep login details secure and consider parental control software if children use your device. |
How do I block all gambling sites on my phone or computer?
You can block access to gambling websites using specialist software or device‑level controls.
These options can help reduce temptation and support safer gambling across one or more devices.
There are two main types of blocking software:
Gambling‑specific software – blocks access to online gambling websites only.
General website blocking software – blocks a wider range of websites and is often used for parental controls.
Commonly used tools include:
Can I block gambling sites using my router or browser?
Yes! If you have access to your network or browser settings, you can block gambling websites without installing additional software.
Option | How it works |
Router‑level blocking |
|
Help from your internet provider (ISP) |
|
Browser blocking |
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Important: These options can sometimes be bypassed. They work best when combined with other safer gambling tools.
How do I turn off gambling adverts on social media?
You can reduce or hide gambling‑related adverts by adjusting settings on social media platforms and your device.
Ways to reduce adverts include:
Blocking or muting BetVictor’s social media accounts.
Hiding or reporting ads when they appear.
Updating ad preferences to limit gambling‑related content.
You can also reduce personalised advertising by adjusting your device or Google ad settings, which limits ads based on browsing activity.